Return & Refund Policy – PureSip

🔁 Return & Refund Policy – PureSip


Thank you for shopping with PureSip™. We want you to be completely satisfied with your purchase. If you’re not happy with your order, please read our return and refund policy below.

🕒 Return Period

You have 14 days from the date of delivery to request a return or exchange.

✅ Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • You must provide proof of purchase (order number, confirmation email, or receipt)

We do not accept returns for:

  • Items damaged due to misuse or accidents

  • Items returned after 14 days

  • Used or unclean items

📦 How to Request a Return

To start the return process, please contact us at:
📧 [Insert your return email address]
Include your:

  • Full name

  • Order number

  • Reason for return

  • Photo of the item (if defective or damaged)

Once approved, we’ll send you instructions and the return address.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product

  • We recommend using a tracked shipping service to ensure safe delivery

  • We do not refund original shipping fees (unless the return is due to our error)

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • A full refund (excluding shipping fees) will be processed to your original payment method within 7 business days

  • You’ll receive a confirmation email once your refund has been issued

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

To request an exchange, contact us at [Insert contact email] with your order number and a photo of the issue.

❗ Order Issues

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery. We’ll fix the issue at no cost to you.

📬 Contact Us

If you have any questions about our Return & Refund Policy, don’t hesitate to reach out:

📧 Email: [Insert support email]
🌐 Website: www.puresip.com
👤 Owner: Lyes Tirouche